Return & Refund Policy

Customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased from our online store may be returned, exchanged, or refunded. By placing an order through our website, you acknowledge and agree to the terms of this policy.

Customers may request a return or exchange only for products that are damaged, defective, incorrect, or significantly different from the item ordered. To be eligible, the request must be submitted within the applicable return period stated on our website, and the product must be unused, unworn, in its original condition, and returned with all original packaging, accessories, tags, manuals, and proof of purchase where applicable.

Products that have been used, altered, damaged after delivery, or returned without their original packaging may not qualify for a return or refund. For hygiene, health, personal care, customized, personalized, digital, downloadable, gift card, clearance, or final sale items, returns and refunds may not be available unless required by applicable law or unless the product was delivered damaged or incorrect.

Customers must inspect their order upon delivery and notify us promptly if any item is damaged, defective, missing, or incorrect. Failure to report such issues within the applicable reporting period may affect eligibility for a return or refund.

Where a return is approved, customers may be required to ship the product back using the instructions provided by our support team. Unless the return is due to our error, a defective product, or a warranty-covered issue, customers are responsible for all return shipping costs, packaging expenses, customs duties, taxes, and any other applicable charges.

Once the returned product is received and inspected, we will determine whether it meets the requirements of this policy. If approved, the refund will be processed using the original payment method where possible or another suitable method permitted by law. Processing times may vary depending on the payment provider, financial institution, or payment gateway.

Shipping charges, Cash on Delivery (COD) fees, payment processing fees, customs duties, taxes, gift wrapping charges, and other non-refundable service fees are generally not refundable unless the return is the result of our error or where required by applicable law.

If a replacement product is requested and available, we may provide an exchange instead of a refund. If the requested replacement is unavailable, we reserve the right to issue a refund or provide an alternative solution at our discretion where permitted by law.

Orders that have already been processed, packed, shipped, or handed over to the courier may not be cancelled. If cancellation is permitted before shipment, any applicable payment processing charges, administrative fees, or other non-recoverable costs may be deducted from the refund where legally permissible.

We reserve the right to refuse returns, exchanges, or refunds where there is evidence of abuse of this policy, fraudulent claims, repeated unreasonable return behavior, unauthorized chargebacks, or any misuse of our services.

Nothing in this Return & Refund Policy limits or excludes any consumer rights that cannot be waived under applicable law. Where mandatory consumer protection laws provide greater rights than those described in this policy, those legal rights shall prevail.

We reserve the right to amend, update, or replace this Return & Refund Policy at any time. Any changes become effective immediately upon publication on our website unless otherwise required by applicable law. Continued use of our website and services after such changes constitutes acceptance of the revised policy.

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact our customer support using the contact information available on our website before returning any product.